How will my order be shipped?
Our packages are sent via BPost. Orders up to two items are always sent by regular mail and you will receive them in your letterbox.
If you order multiple or larger items (eg. vinyl or a sweater), we will send them as a postal package. BPost delivers your order during the day on the delivery address you specified. If you’re not present when the order is delivered, the BPost employee will leave a message in your letterbox with the address of the post office or postal point where you can fetch your parcel as of the next working day.
What are the shipping costs?
Shipping costs within Belgium/The Netherlands are € 5 per order.
For other European countries it is € 8 per order.
Outside of Europe the shipping costs are € 10 per order.
Can I pick up my order myself?
Yes, you can pick up your order in Hansbeke. Place your order in the webshop, and we will contact you to make an appointment.
When will my order be delivered?
Bestellingen worden geleverd binnen de 10 werkdagen. Tenzij het een preorder betreft of anders vermeld is bij het product.
Indien u koos voor afhaling, zal u door ons worden gecontacteerd.
Voor landen buiten België kan de levertermijn langer zijn.
The order I received is incomplete/incorrect, what should I do?
Always check whether the order you received is complete. If your order is incomplete or incorrect, please respond to the confirmation email we’ve send you and indicate as accurate as possible what is missing or incorrect.
We’ll contact you as soon as possible after receiving your message.
I have another question…
You can contact us by sending a mail to info@mistert.be or use the contact page on the website.